The delivery time at your address is from 24h to 72h on working days (understood as such from Monday to Friday during business hours) for national shipments, except for the Balearic Islands and the Canary Islands, in these territories the delivery time will be from 48h to 96 hours on business days. Weekdays Deliveries are not made on weekends and holidays.
The term indicated is for all items in the store, except for custom-made products, orders on demand and out of stock, the delivery time for them will depend on the type of product.
Large and especially delicate pieces will be delivered with a door-to-door carrier to guarantee their delivery in optimal conditions.
The shipping cost varies depending on the volumetric weight of the order, having 4 categories for national shipments (peninsula except the Community of Madrid): €12 low volumetric weight; €35 medium volumetric weight; €90 high volumetric weight; €180 very high volumetric weight.
4 categories for shipments to the Balearic Islands and Portugal: €25 low volumetric weight; €90 medium volumetric weight; €250 high volumetric weight; €350 very high volumetric weight.
4 categories for shipments to the Community of Madrid: €12 low volumetric weight; €25 medium volumetric weight; €50 high volumetric weight; €85 very high volumetric weight.
And 4 categories for international shipments: €25 low volumetric weight; €90 medium volumetric weight; €250 high volumetric weight; €400 very high volumetric weight
The modification of the delivery address once the order has been collected by the corresponding transport agency, will not be possible unless the client bears the costs and is expressly agreed between the parties.
If for any reason you are not satisfied with your order, you have a period of 14 business days from the date of receipt to return it.
The first step is to contact us via email email@example.com to provide you with the address to which you must return the merchandise. The products must be sent in the same conditions that they were delivered and with their original packaging. It is important that the products are perfectly packed together with a copy of the delivery note.
We will send the transport company to the requested address for collection.
Once the items have been received and verified that the above conditions are met, we will proceed to refund the amount.
You will receive a refund, discounting the round-trip postage, of the amount in the same support in which you made the payment and within a period of 10 days from the receipt of the returned merchandise.
Return shipping costs are borne by the customer (including promotions and offers) except if the product is defective, or by mistake, the wrong item arrives, in which case we assume the cost of collection.
Products made to measure for the client, orders on demand and textile furniture (chairs, armchairs, sofas or any type of upholstered seat) do not admit changes or returns.
You can pay by Visa, Visa Electron, Mastercard, Paypal and bank transfer.
The transmission of the data is carried out in a secure manner, so it is completely reliable to use your credit card on our website. The system will contact the bank that issued your card so that you can authorize the purchase. We will only charge the card once your bank has confirmed its authenticity.